Privacy policy

What we collect

When you order or contact us, we collect your name, phone number, delivery address, optional email, and what you ordered. If you create an account, we also keep your email, a securely stored password and your saved delivery details. Payment details are handled by our payment provider and are never stored by us.

Why we use it

• To prepare, deliver and support your order.

• To let you sign in, see your orders and check out faster.

• To reply to your messages and bulk enquiries.

• To understand, in aggregate, how people use our website so we can improve it.

Who we share it with

Only with the people who help us fulfil your order and run the website: our delivery riders or courier, our payment provider and our hosting and database providers. We never sell your data.

How long we keep it

We keep order records for as long as we need them for accounting and legal purposes, then delete them. You can ask us to close your account at any time.

Your rights

You can ask to see, correct or delete the information we hold about you. Contact us at pretecashews@gmail.com or +233 55 131 9999.

Cookies

Cookies are small files a website keeps in your browser. We use two kinds.

• Essential cookies keep the shop working: your bag stays in your browser so it’s still there when you come back, and a sign-in cookie keeps you signed in if you have an account. These are always on, because the shop can’t run without them.
• Analytics cookies are only used if you say yes. They let Google Analytics show us how people find us, which pages and flavours are popular, and where visitors leave, so we can make the shop better. Google processes this for us.

If you say no, no analytics cookies are set. Google may still receive basic, anonymous signals, such as a page being viewed, without cookies or anything that identifies you. This helps us count visits.

We don’t run ads, we don’t use advertising cookies, and we never sell your data.

You can change your choice at any time with "Cookie settings" at the bottom of every page. We’ll ask again after 12 months.