Terms & conditions

About us

This website is run by Prête Foods, based in Accra, Ghana. When we say “we” or “us”, we mean Prête Foods. 8am–7pm

Orders

When you place an order you’ll see a confirmation page with your order number. A contract is formed when we confirm your order by phone or message. We may decline an order if an item is out of stock or a price was shown in error; if you have already paid, we’ll refund you in full.

Prices and payment

All prices are in Ghana cedis (GH₵) and include any applicable taxes. Delivery fees are shown at checkout. You can pay by Mobile Money, card or on delivery. Card and Mobile Money payments are processed by our payment provider; we never see or store your card details.

Delivery

We deliver within Ghana. Delivery times are estimates and may be affected by weather, traffic or courier delays. Please make sure someone is available at the phone number you give us.

Accounts

You can check out as a guest or create an account. Keep your password private; you’re responsible for orders placed with your account.

Returns and refunds

Because our products are food, we can’t accept returns of opened packs. If your order arrives damaged, incorrect or not as described, contact us within 48 hours with a photo and we’ll replace it or refund your order.

Allergens

All our products contain cashews (tree nuts) and are made in a kitchen that handles nuts and honey. They are not suitable for anyone with a nut allergy.

Contact

Call +233 55 131 9999 or email pretecashews@gmail.com.